·Communication language: Hello, good morning, morning, goodbye, excuse me, please, thank you, you're welcome!

·Phone language: "Hello! This is the CEPAI Group" in a gentle tone and using the polite language of the post. Hang up the phone and say "thank you and goodbye!" Let the guests and leaders hang up first.

·Reception language: Hello, please wait a moment, let me ask for instructions, have a seat please, I'm sorry, please register, I'll get in touch right away, excuse me, OK, okay.

·Hospitality language: When encountering guest inquiries, be sure to answer every question. Do not say "no", "don't know", "won't", "don't care", "don't understand", etc., and do not treat guests with blunt and cold language attitude.

·Pay attention to the order and quietness of the work area and production site, and do not disturb others.

·Stand with your chest straight, abdomen tucked, shoulders down, feet about 15 cm apart, head straight, eyes looking ahead, face natural, and a slight smile. Do not lean forward or lean on other objects, do not put in pockets, cross your waist, hug your shoulders, do not look around, shake your head, do not stand and chat, and do not shake.

·When receiving guests, you should stand upright with a smile, pay attention to politeness, listen attentively, do not grab words, interject, argue, speak moderately, measured, and elegant in tone, and do not make loud noises. Listen to the opinions of the leaders, and do not defend on the spot when criticized.

·Answer the phone immediately when it rings, and the bell shall not ring more than three times; If the post personnel are not available, the adjacent staff should immediately answer and make a record, and immediately inform the relevant personnel after they arrive at the post, and emergency matters should be connected in time.

·When meeting guests, do not take the initiative to shake hands. When you must shake hands, you should smile, posture is upright and use appropriate force, you can not use your left hand, and when shaking hands, your left hand should not be in your pocket.

·Female employees should dress appropriately and do not wear miniskirts; Do not wear heavy makeup at work, prohibit nail dyeing, pay attention to appearance grooming and personal hygiene; Male employees are not allowed to have long hair over their ears and grow beards.

·Pay attention to your standing posture and elegant sitting posture at work, do not yawn, do not stretch, use honorifics when answering the phone, and pay attention to taboo words.

·Familiar with the company's rules and regulations, confirm compliance with and implement the company's rules and regulations.

·Pay attention to the order and quietness of the work area and production site, and do not disturb others.

·Do not do anything unrelated to work during working hours, and do not casually string posts, make loud noises, or frolic.

·When using the conference room, please consult the chief of office in advance.

·Alcohol is strictly forbidden at noon on weekdays.

·Smoking is strictly prohibited in the office area and production area.

·It is strictly forbidden to have long-life lamps and long-life air conditioners in the staff dormitory; Do not use induction cookers, heaters and other electrical appliances with potential safety hazards.

·Without work needs, it is not allowed to enter the offices of other departments, such as archives, finance office, deputy general manager office and chairman office.

·Strictly abide by the attendance system, and prohibit late arrival, early departure, and absenteeism.

·Out-of-office staff need to fill out the out-of-office form and be approved by the department manager and the manager in charge before they can go out.

·The personnel on business trips need to fill in the business trip application report and business trip form, which can only be executed after approval by the department manager and the manager in charge.

·During work, wear the company's seasonal matching work clothes, and office staff are required to wear leather shoes and ties.

·When it comes to door guards, front-line workers in the workshop, and visitors must be equipped with work hats or safety helmets.

·All employees of the company must wear a work permit when commuting to and from work.

·All employees must comb their hair neatly when they go to work, and female office employees must comb professional hair and do not wear long hair.

·Office staff are required to dress neatly, tie straight, and shoes bright and clean when they go to work.

·In addition to computers, cups, stationery, and stationery folders, other items are not allowed on the desk desktop.

·No items or clothing should be placed on the back of the chair, and the chair should be placed under the table when the person leaves.

·The computer monitor is on the upper right, and the computer host is placed on the left front of the desk.

·The desk should be kept tidy and the garbage basket should be covered with a plastic bag and placed in the front right corner under the desk. Coats and handbags should be placed in the cloakroom or cabinet, and it is strictly forbidden to place them on desks, chairs and floor cabinets.

·Firmly establish the enterprise spirit of "teamwork, competition, cooperation, and responsibility", share weal and woe with the company, and care about the company's management and economic benefits; Continuously improve personal work ability and be able to give more reasonable suggestions to the company.

·Obey the leader, follow the command, and complete one’s own work and all the tasks assigned by the leader with comprehensive and high quality.

·Carry forward the tradition of diligence and thrift, save the use of office supplies, cherish equipment and public goods; Eliminate long-lived lights, long-lived air conditioners, and long-lived running water.

·Think about what the company wants, be anxious about what the company is anxious about, ensure that there are no mistakes in the post, and help each other outside the post.

·Actively participate in the company's voluntary labor and related activities, and contribute to the company's development of economic and social benefits.

·Treat people with sincerity, make friends with kindness, regard the company as a harmonious family, and take work as fun.

·Maintain a careful, clear-sighted, diligent and quick work style, loyalty, dedication and diligence.

·Do not shirk in case of trouble, and have the courage to take responsibility for work.

·Do not ask for gifts, tips, do not accept gifts, bribes, and do not accept the supplier's dinner.

·Without the permission of the company, it is not allowed to act outside the company in the name of the company, and it is not allowed to work part-time in other competitive companies.

·Do not bring dangerous goods into the company's premises, and do not store personal belongings in the company.

·Do not fight, steal public property, or engage in other criminal activities.

·Workshop employees should do not bring bags to work, and no bags after work.

·Take customer and employee complaints seriously, do not dispute with customers, accept employee opinions, deal with problems quickly, do not complain, do not procrastinate, and do not shirk.